Customer Help

Will what I get look like the item on the website?

Although we endeavour to keep our pictures & descriptions up-to-date we do sometimes encounter errors. All our pictures are meant as a guide only and descriptions are the main information supplied to describe a product - these should be used in preference to the picture. Please note that small variations do sometimes occur between the printed picture and what is supplied.

Please note that where a picture includes items other than those described this is intended for presentation purposes and the extra items are NOT included unless the description actually says they are.

If an item has no picture or description and you are in any doubt as to what the item is, please call to confirm before completing your purchase.

Please click on a help topic below to get more information:

Ordering
How can I track the status of my order?
When will I receive my order?
How will my item be sent to me?
What happens when I receive my goods?
Why don't you ship outside of the UK?
Why do you ask for a landline number?
What is my Card Verification Value (CVV)?
Will I get notifications about my order status?
Why haven't I received any emails about my order?
How do I cancel an order?
What if any of my details have changed?
When do you accept my order?
What are your Terms and Conditions of Sale?

Payment
How can I pay when I use the website?
Can I place an order over the telephone?
Can I place an order by fax?
Can I place an order by post?
Can I pay by cheque or postal order?

Product Information
How are your prices displayed?
What if I require some technical information?
What are my Health & Safety obligations?
Will what I get look like the item on the website?

Goods Missing/Not Received
What happens if I have items missing from my delivery?
What do I do if I have received an email saying my goods have been despatched but have not received my goods?

Returns & Collections
How do I return a faulty item?
Can I return an unwanted item?
How do I return an item that was sent to me in error?
How do I return Damaged Goods?

Cancelling Orders
What if I want to cancel my order?
What if I refuse a delivery?
What if I am out when the goods are delivered?

Website Help
How do we protect your details online?
Does the website use cookies?
Why is my basket is empty after I have added an item?
Can't find the product you are looking for?
Copyright & Trademarks

Mailing List
How can I receive details of your latest special offers and new products?
How do I unsubscribe from your mailing list?