Customer Help

What if I refuse a delivery?

Please note that if you refuse to accept delivery of goods once they have been sent to you, we reserve the right to charge you for both the cost of sending the item and the cost of having the item returned to us.

If you refuse an order without previous instruction from ourselves and it becomes lost in transit we will not refund the value of goods as all liability will have passed to the person who refused the delivery.

Please click on a help topic below to get more information:

Ordering
How can I track the status of my order?
When will I receive my order?
How will my item be sent to me?
What happens when I receive my goods?
Why don't you ship outside of the UK?
Why do you ask for a landline number?
What is my Card Verification Value (CVV)?
Will I get notifications about my order status?
Why haven't I received any emails about my order?
How do I cancel an order?
What if any of my details have changed?
When do you accept my order?
What are your Terms and Conditions of Sale?

Payment
How can I pay when I use the website?
Can I place an order over the telephone?
Can I place an order by fax?
Can I place an order by post?
Can I pay by cheque or postal order?

Product Information
How are your prices displayed?
What if I require some technical information?
What are my Health & Safety obligations?
Will what I get look like the item on the website?

Goods Missing/Not Received
What happens if I have items missing from my delivery?
What do I do if I have received an email saying my goods have been despatched but have not received my goods?

Returns & Collections
How do I return a faulty item?
Can I return an unwanted item?
How do I return an item that was sent to me in error?
How do I return Damaged Goods?

Cancelling Orders
What if I want to cancel my order?
What if I refuse a delivery?
What if I am out when the goods are delivered?

Website Help
How do we protect your details online?
Does the website use cookies?
Why is my basket is empty after I have added an item?
Can't find the product you are looking for?
Copyright & Trademarks

Mailing List
How can I receive details of your latest special offers and new products?
How do I unsubscribe from your mailing list?