Customer Help

What do I do if I have received an email saying my goods have been despatched but have not received my goods?

Most of our courier deliveries should arrive with you within 1 or 2 days after despatch and for orders sent by Royal Mail within 3-5 days. It can sometimes take longer to receive your goods especially in peak periods.

If you have received a tracking number for your parcel (Courier & Special Delivery Only) please see the link from your despatch email for further information.

If the order still does not arrive please contact us to inform us of the problem. Please remember to take note of when the item was despatched before notifying us of any problem.

Notifications of goods not received AFTER despatch must be made within 21 days of the original despatch. Failure to do this may invalidate any claim made. Any notification of goods not received under these terms must be made in writing by email or letter in addition to any telephone call made.

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