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| How do I return Damaged Goods? | In the unlikely event that we have sent you an item that was damaged in transit please contact us to inform us of the problem.
If we inform you that the item needs to be returned to us at repsole.com then please send all returns with a covering note detailing your original order reference and the reason for the return. Failure to include a covering note may lead to a delay with the processing of your return
Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.
Goods should be returned in their original packaging where possible, with adequate protection to ensure that the goods and packaging reach us in good condition.
Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason.
Important:
Please note that ALL damage claims must be reported to us within 3 working days of delivery. Any claims for damage cannot be processed after this time. Claims cannot be accepted for damage once goods have been used. We reserve the right to charge for goods sent as replacements if the damaged item is returned used. |
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| Please click on a help topic below to get more information : |
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| Goods Missing/Not Received |
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