Customer Help

How do I return a faulty item?

All of our products are covered by a warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage.

Please use our send all returns with a covering note detailing your original order reference and the reason for the return. Failure to include a covering note may lead to a delay with the processing of your return.

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us.

Goods should be returned in their original packaging, with adequate protection to ensure that the goods and packaging reach us in good condition.

Where an order is placed under special delivery arrangements any delivery charge is non refundable in the event of a return for any reason.

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Goods Missing/Not Received
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Returns & Collections
How do I return a faulty item?
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How do I return an item that was sent to me in error?
How do I return Damaged Goods?

Cancelling Orders
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