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Customer Help

Customer Help

Please click on a help topic below to get more information:

Ordering
How can I track the status of my order?
When will I receive my order?
How will my item be sent to me?
What happens when I receive my goods?
Why don't you ship outside of the UK?
Why do you ask for a landline number?
What is my Card Verification Value (CVV)?
Will I get notifications about my order status?
Why haven't I received any emails about my order?
How do I cancel an order?
What if any of my details have changed?
When do you accept my order?
What are your Terms and Conditions of Sale?

Payment
How can I pay when I use the website?
Can I place an order over the telephone?
Can I place an order by fax?
Can I place an order by post?
Can I pay by cheque or postal order?

Product Information
How are your prices displayed?
What if I require some technical information?
What are my Health & Safety obligations?
Will what I get look like the item on the website?

Goods Missing/Not Received
What happens if I have items missing from my delivery?
What do I do if I have received an email saying my goods have been despatched but have not received my goods?

Returns & Collections
How do I return a faulty item?
Can I return an unwanted item?
How do I return an item that was sent to me in error?
How do I return Damaged Goods?

Cancelling Orders
What if I want to cancel my order?
What if I refuse a delivery?
What if I am out when the goods are delivered?

Website Help
How do we protect your details online?
Does the website use cookies?
Why is my basket is empty after I have added an item?
Can't find the product you are looking for?
Copyright & Trademarks

Mailing List
How can I receive details of your latest special offers and new products?
How do I unsubscribe from your mailing list?